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Standard delivery

If your order has not arrived within 7 working days please contact us at customerservices@justhairchemistry.com and we will assist you further.

Express Delivery

If your order has not arrived within 3 working days please contact us at customerservices@justhairchemistry.com and we will assist you further.

Our standard delivery is within 3-5 days of your order being placed. Your order will be delivered between Monday – Saturday (excluding public holidays)

Please email Refunds@justhairchemistry.com to inform us of the return and the reason.

You have 14 days from your order date to return the product for a full refund. Certain exclusions apply.

It can take up to 7 working days for a full refund. To complete your return, we require a receipt or proof of purchase.

This means the returns form found on your invoice along with your returned item to enable us to identify you and process your return as quickly as possible. If the returns invoice is not present please include a written note with you order number, full name and address.

If you are missing an item, it may have been split and sent out in separate parcels.

You will be notified of this with an order receipt in your parcel. If you have further queries regarding your order please get in touch with our Help Desk Team via email at customerservices@justhairchemistry.com.

If an item is missing, please use your order number so we can deal with your query without any further delays.

In the event of an incorrect item been sent. Please contact our customer service team at justhairchemistry@gmail.com. Please return the item and we will send out the correct item. Ensure you have proof of postage.

We accept Visa, Mastercard, PayPal and Visa Electron.

Promo codes should be applied during checkout. Please use the code exactly how it has been given.